Refund Policy
Last updated: April 16, 2026
This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services purchased through our platform. By completing a purchase, you acknowledge that you have read and agree to the terms described below.
1. General Principles
We are committed to providing a high-quality educational experience. If you are not satisfied with a purchase, we encourage you to review the eligibility criteria below and contact our support team. Refund requests are evaluated on a case-by-case basis in accordance with this policy.
2. Eligibility for Refunds
A refund may be granted under the following conditions:
- The request is submitted within 14 calendar days of the original purchase date.
- The purchased content or service has not been substantially accessed or consumed. Accessing more than 20% of a course or seminar material is considered substantial use.
- The request is accompanied by a clear explanation of the reason for dissatisfaction.
- The purchase was made directly through our platform and not through a third-party provider or reseller.
3. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Purchases where the 14-day request window has elapsed.
- Downloadable materials, certificates, or digital resources that have been accessed or downloaded.
- Live seminar sessions that have already been attended or streamed.
- Promotional purchases, discounted bundles, or items acquired through special offers unless explicitly stated otherwise at the time of purchase.
- Subscription renewals where the renewal period has already commenced and access has been granted.
4. How to Submit a Refund Request
To initiate a refund, please contact us using the details below and include the following information:
- Full name associated with the account.
- Email address used at the time of purchase.
- Order or transaction reference number.
- Date of purchase.
- A brief description of the reason for the refund request.
You may reach our support team at:
Email: contact@repaircafevaldesaone.com
Phone: +20 109 800 5055
5. Processing Timeline
Once a refund request is received, we will acknowledge it within 2 business days. A decision will be communicated within 7 business days of acknowledgment. Approved refunds will be processed to the original payment method within 10 business days of approval. Actual posting times may vary depending on your financial institution.
6. Partial Refunds
In cases where a refund request is submitted after partial use of a service, we reserve the right to issue a partial refund proportional to the unused portion of the service. The determination of partial refund amounts is made at our sole discretion and will be communicated to you prior to processing.
7. Subscription Services
7.1 Cancellation Before Renewal
You may cancel a subscription at any time before the next billing cycle. Cancellation prevents future charges but does not entitle you to a refund for the current active period unless the request meets the general eligibility criteria outlined in Section 2.
7.2 Cancellation After Renewal
If a subscription renews and you have not yet accessed any content in the new period, you may submit a refund request within 3 calendar days of the renewal date. Requests submitted after this window or following any access to renewed content will not be eligible for a refund.
8. Technical Issues
If you experience a technical problem that prevents you from accessing purchased content, please contact us before submitting a refund request. We will make reasonable efforts to resolve the issue. If a verified technical failure on our part cannot be remedied within a reasonable timeframe, a full or partial refund may be issued at our discretion.
9. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Unauthorized chargebacks may result in the suspension of your account pending resolution. We cooperate fully with payment processors and financial institutions in the investigation of disputed transactions.
10. Modifications to This Policy
We reserve the right to amend this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our platform following any changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically.
11. Contact Us
For any questions regarding this Refund Policy or to submit a request, please contact us:
| Method | Details |
|---|---|
| contact@repaircafevaldesaone.com | |
| Phone | +20 109 800 5055 |
| Address | 26 Al Bitash, Al Bitash Sharq, Dekhela, Alexandria Governorate 5314325, Egypt |